Let’s walk through the steps to get this fixed
Before installing your SMARTY eSIM, make sure you have the following:
A stable Wi-Fi connection
Your eSIM email containing the QR code and activation code
If you don’t see it in your inbox, please check your junk or spam folder
Your confirmation code
Replacing a SIM?
You’ll find your code in your SMARTY dashboard.New to SMARTY?
Your code is sent in a second email, separate from your QR code.
Most common eSIM errors
The most common issue when activating an eSIM is entering the confirmation code.
Depending on your device or software, this may be shown as a PIN or a code.
When entering your SMARTY confirmation code, you might see it referred to as a Three confirmation code. This is because Three power our network.
If you’ve already tried installing your eSIM and saw an error
The best option is to start fresh by requesting a new eSIM.
You can do this via your SMARTY dashboard, or
Get in touch with one of our friendly agents, who can arrange it for you.
Once you have your new eSIM details
Open your eSIM email, you’ll see three ways to activate:
Scan a QR code
Enter the manual activation code (and SM-DP+ address if using iPhone)
Install eSIM directly on your iPhone
👉 A step-by-step activation guide is in the email to help you through the process. Check it out here too!
Don’t forget your confirmation code
You’ll also need a 4-digit confirmation code to complete activation.
If you’re replacing a SIM, you’ll find this in your SMARTY dashboard
If you joined SMARTY with an eSIM, you’ll find this in a second email from us
You only get a limited number of attempts to enter this code, so take care to enter it correctly the first time to avoid delays ⚠️
✅ With these steps, you should be ready to install your eSIM and get connected.