SIM options in a Group
SMARTY offers two SIM types:
Physical SIM
A traditional SIM card that is posted to youeSIM
A digital SIM that you download straight to your phone
Groups allow you to mix physical SIMs and eSIMs across different plans.
Joining a Mix and Match Group 💫
Group owner
If you are setting up a Mix and Match Group as the owner:
You can join SMARTY with a physical SIM or an eSIM
If you start with a physical SIM, you can swap to an eSIM
SIM swaps can be done in your SMARTY dashboard or via the SMARTY contact centre
Group members
If you are joining an existing Mix and Match Group:
You can join with a physical SIM or an eSIM
You can swap from a physical SIM to an eSIM once your plan is active
SIM swaps can be done in your SMARTY dashboard or via the SMARTY contact centre
Nicknamed accounts
Nicknamed accounts in a Mix and Match Group work slightly differently:
They can only be added with a physical SIM
Once the physical SIM arrives, it can be swapped to an eSIM
SIM swaps can be done in your SMARTY dashboard or via the SMARTY contact centre
Everyone Unlimited Groups 🚀
If your Group is on an Everyone Unlimited plan:
Group owners and members must join with a physical SIM
Once active, you can swap to an eSIM
All SIM swaps must be completed via the SMARTY contact centre
Swapping SIMs in the dashboard is not available on this plan
Switching between SIM types
Most Group customers can switch between a physical SIM and an eSIM in their dashboard
Everyone Unlimited Groups are the only exception
Your phone must support eSIM to use one
Need help?
If you are not sure which SIM type is right for your Group, or you need help switching, the SMARTY Team can help.
