We know that having to tell everyone you know that you've got a new phone number is a real hassle, so you can transfer your old mobile number over to us.
You'll need to get a PAC code from your previous mobile provider, log into your SMARTY dashboard and head to the Account Settings page. Click on 'Transfer to SMARTY', and the on-screen instructions will show you how to enter your PAC or STAC, and the number you want to transfer.
This process usually takes one business day for your number to transfer. This may take longer over weekends and bank holidays.
What to expect on the day your number gets transferred over to us
On the day your number is due to move, insert your SMARTY SIM into your device.
The transfer should happen between 11am and 5pm, but sometimes it may take until the end of the day.
You may experience a little downtime when the transfer is taking place, so don't worry if you lose signal, or you're unable to make a call or send a text. This is perfectly normal and only temporary.
You may also have to restart your device before everything starts working.
If your number hasn't ported over by midnight, switch your phone off and then back on again. If nothing happens, please get in touch with us via web chat.
Web chat is available 8am-8pm, 7 days a week.
If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.
A note for iPhone users who have ported their number across to SMARTY
If you've ported your number across to us and iMessage isn't working, it's usually because of an issue within your settings.
When you activate your SMARTY SIM, your original iMessage number is replaced with the new SMARTY number. Even when the porting process is complete, your iMessage number will not change back to your old number.
Here's what you need to do:
Step 1: Open up Settings.
Step 2: Go to Phone and then My number.
Step 3: Manually change the number in this field.