The Group Owner is in charge of all things payment-related. This includes monthly plan payments and any add-ons purchased for Group members.
Payments work slightly differently depending on which Group plan you’re on – Mix & Match or Everyone Unlimited. Here’s how they break down at a glance:
Plan type | Price | Renewal dates | Payment style |
Mix & Match💫 | Each member chooses any plan (10% off each SIM) | Each Member has their own renewal date | Group Owner pays each Member’s plan on their renewal day |
Everyone Unlimited 🌍 | Set price - £20 for Owner + £15 per Member | One shared renewal date for the whole Group | Group Owner pays one total amount each month on the same date |
Mix & Match 💫
Everyone in the Group can pick whichever SMARTY plan suits them best – with 10% off each SIM.
Each Member has their own renewal and payment date, so you might see multiple payments across the month.
If you add an existing SMARTY account to your Group, you’ll get an email confirmation when they accept your invite. This will include details of their plan and renewal date.
If you add a brand-new SMARTY SIM, you’ll pay upfront for their first month. Their billing cycle won’t start until the SIM is activated.
Everyone Unlimited 🌍
All Group Members get unlimited data, calls and texts.
The Group Owner pays £20 for themselves and £15 for each additional member.
Everyone shares one single renewal and payment date.
How billing works (Everyone Unlimited only) 📅
How billing works (Everyone Unlimited only) 📅
The Everyone Unlimited plan runs on a single renewal date for the whole Group, so if you restart a paused member or add a new member during your plan month, you'll be credited back at the end of your renewal month for any days they missed.
Here’s how it works:
If a Member joins or restarts (if they've been paused) mid-month, the Group Owner pays the full £15 upfront.
At the next renewal, we'll work out how many days of the plan weren’t used and automatically apply a credit to cover it.
This credit lands in the Group Owner’s account and can be used towards the next renewal.
Worked example:
Worked example:
Casey starts a Group plan on 1st July with 2 Members.
On 10th July, she adds another member, Lucy, and pays £15.
Lucy only uses 21 days of the plan before the renewal on 1st August.
Casey gets a credit of £4.83 (10 unused days). This goes straight into her account, ready to use for the next month’s bill.
Simple, fair, and no need to do the maths yourself – we’ll handle it automatically. 💪
FAQs 🤔
Who pays for the Group?
Who pays for the Group?
The Group owner covers all payments, including renewals and any add-ons.
As a Group Owner, do I need to pay for all members at the same time/date?
As a Group Owner, do I need to pay for all members at the same time/date?
On Mix & Match: no, each member has their own renewal date. So this could be split across multiple days in a month.
On Everyone Unlimited: yes, everyone shares the same date. One bulk payment for all accounts in the Group.
Everyone Unlimited FAQs 📅
If a member joins the Everyone Unlimited plan through the month, does the Owner still pay the full amount?
If a member joins the Everyone Unlimited plan through the month, does the Owner still pay the full amount?
Yes, but don’t worry – we’ll automatically credit back the unused days at the next renewal. The Group Owner will be credited at the end of the renewal month; this credit can be used towards the next renewal.
If a Group Owner pauses their plan, what happens to member accounts?
If a Group Owner pauses their plan, what happens to member accounts?
On the Everyone Unlimited plan, all Member accounts mirror the Group Owner, so if the Owner’s plan pauses, every Member’s plan will pause too.
Group Owners can choose to pause individual Members if someone doesn’t need to renew that month. Just remember, the Group Owner’s account must stay active for Member plans to work.
If a Member joins the Everyone Unlimited plan through the month, when do they get the Unlimited allowances?
If a Member joins the Everyone Unlimited plan through the month, when do they get the Unlimited allowances?
As soon as the member accepts the invite, they jump straight into the Unlimited plan, and they'll get Unlimited data, minutes and texts within 2 hours.
Why do I get a credit when a Member joins or un-pauses their plan in my Group?
Why do I get a credit when a Member joins or un-pauses their plan in my Group?
If a Member joins or restarts their plan partway through the month, we’ll make sure you don’t pay for days that aren’t used. You’ll get a credit added to your account automatically.
When will I get my credit?
When will I get my credit?
Any credit will be added automatically at your next renewal date, no need to contact us or do anything yourself.
If you haven't received any credit after adding or restarting a Member to your Everyone Unlimited plan throughout your month, please get in touch with us.
How is the credit calculated?
How is the credit calculated?
We’ll work out how many days weren’t used based on how many days are in that month. You’ll then get credit for those unused days.