What is a Group plan? 👀

To become a group owner, you must:

  • be a SMARTY customer
  • be 18 years old or older
  • ensure that anyone you invite to join your Group is at least 13 years of age, or have parent/legal guardian permission to use SMARTY
  • not already be in a Group plan

Bear in mind that each Group can only have one Group owner and the role cannot be transferred to another person within the Group.

To start a Group by adding an existing SMARTY account

  1. Go to your "Group Plans" page. You will find this by logging in and clicking on "Menu" on the top right corner of your dashboard.
  2. Click the “Start a Group” button.
  3. Select “Add an existing SMARTY account”.
  4. Enter the email address of the existing SMARTY account you’d like to add to your Group, and click “Continue”.
  5. Read carefully, confirm the T&Cs, and click “Send invitation”.
    You won’t be charged with any payments at this point.
    We’ll send an invitation to the email address you provided.
    Only once the existing member logs in and accepts your invitation, we’ll add them to your Group and send you a confirmation email with details of their plan and when their next payment is due.
  6. Once you receive your confirmation email, you’ll have access to your new Group account. Head to your dashboard, and open your “Menu" on the top right corner. You'll always see the names of each of your Group accounts below yours. Simply click on a name to switch and navigate between accounts.

To start a Group by adding a new SIM

  1. Go to your "Group Plans" page. You will find this by logging in and clicking on "Menu" on the top right corner of your dashboard.
  2. Click the “Start a Group” button.
  3. Select “Add a new SIM”.
  4. Choose whether you’ll need view-only access for a friend or family member.
    View-only access allows a group member to log in separately to view (but not change) the details of their plan, including data usage, renewal date, and call history.
  5. Enter the details required and click “Save and continue to order”.
  6. Similarly to when you ordered your own SIM, select a plan and make a payment for the first month.
    You’ll receive an order confirmation email as soon as your payment has been processed. We’ll automatically add the new SIM to your Group.
  7. Once you receive your confirmation email, you’ll have access to your new Group account. Head to your dashboard, and open your “Menu" on the top right corner. You'll always see the names of each of your Group accounts below yours. Simply click on a name to switch and navigate between accounts.
    Your SIM should be with you within 2 business days.
    We’ll send you another email once your SIM has been dispatched.
    Your new SIM’s billing cycle will start only when you or your Group member activate the SIM.

Adding a spare SMARTY SIM

If you have a spare SMARTY SIM already, activate it first, then head to your Group Plans page and follow the steps to "Add an existing SMARTY account" to your Group.
Follow these steps to activate your spare SMARTY SIM

What can Group owners and members see or do?

How do payments work if I’m in a Group?

If I'm in a Group what happens to my existing promotion?

What is a Group plan?

How do I join a Group plan?

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