I can't access my previous SIM

Switch to SMARTY without your old SIM from your previous provider.

Poppy avatar
Written by Poppy
Updated over a week ago

Want to switch to SMARTY, but don’t have access to your previous SIM? That’s ok, it happens. If you have a phone number with another mobile provider, you can still transfer your number over to SMARTY, it’ll just take a little longer.

You’ll need to contact your previous provider to request a PAC or STAC.

Pro tip: You can always activate your SMARTY SIM and start using your temporary number until you have time to contact your previous provider.

Bear in mind, that if you’re not using your previous number it may expire, but that usually takes at least six months. If your number expires, you won’t be able to bring it over to SMARTY.

Got your PAC or STAC? Nice one.

Check our switching hub to find out more on how to use your PAC or STAC.

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