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Getting started with SMARTY
Activation & SIM delivery
Activating a spare/bonus SIM or a SIM bought in a shop or other online supplier
Activating a spare/bonus SIM or a SIM bought in a shop or other online supplier

Have a SMARTY SIM at hand and want to activate it? Here's how to do it.

Casey avatar
Written by Casey
Updated over a week ago

Follow these steps if you bought a SMARTY SIM in a shop, ordered it through an online supplier, or received a bonus SIM.

Make sure you’re logged out of any existing SMARTY accounts first!

Via the web 💻

  1. Click Yes, let’s get started

  2. Enter your SIM number, it starts with 8944

  3. Choose a plan and enter your details

  4. Make a payment for your chosen plan

  5. Done! Your SIM should activate in just a few minutes, but could take up to 2 hours. We’ll send you an email and a text to your SMARTY SIM when your SIM is activated. 😁

Via the app 📱

  1. Tap Join SMARTY > Activate SIM

  2. Scan your SIM barcode or enter the SIM number manually

  3. Choose a plan and enter your details

  4. Make a payment for your chosen plan

  5. Done! Your SIM should activate in just a few minutes, but could take up to 2 hours. We’ll send you an email and a text to your SMARTY SIM when your SIM is activated. 🙌


FAQ's

Where can I buy your SIMs on the high street? 🛒

You can buy our SIMs on the high street and in supermarkets such as Argos, Sainsbury's, Poundland, Morrisons, small Co-op stores, Shell and BP Garages and many more including independent convenience stores and online partners such as Amazon. 🛒

I've ordered a SIM direct from your website, how do I activate this?

I'm having issues activating my SIM 😭

  • First, try restarting your device. We know this is the basics, but it's a good way to refresh settings and make sure SIM services are up and running.

  • Ensure your SIM is inserted correctly, we know they are small so check they are sat the correct way in the SIM tray.

  • Make sure that your phone is unlocked. To use SMARTY, your device must be unlocked to all networks and at least 4G VoLTE compatible (We'll soon be switching off 3G, find out more here)

If it’s been more than 2 hours and you’re still having issues, don't worry. Our customer support team are available via web-chat to help from 8am-8pm daily.

I want to transfer my number to SMARTY 📱

I want to cancel my old number with my previous provider


Got more questions?

If you need extra support with activating your SIM, don't hesitate to get in touch. Our friendly team on web chat are available from 8am-8pm 7 days a week. Just look for the green chat icon 👇

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