Follow these steps if you bought a SMARTY SIM in a shop, using our App, ordered it through an online supplier, or received a bonus SIM.

Make sure you’re logged out of any existing SMARTY accounts.

App

Download our App for free:

  1. Tap Join SMARTY > Activate SIM

  2. Scan your SIM barcode or enter the SIM number manually

  3. Choose a plan and enter your details

  4. Make a payment for your chosen plan

  5. Done! Your SIM should activate in just a few minutes, but could take up to 2 hours.

    We’ll send you an email and a text to your SMARTY SIM when your SIM is activated.

Web

  1. Go to smarty.co.uk/activate or hit the yellow Activate SIM button on our home page

  2. Click Yes, let’s get started

  3. Enter your SIM number

  4. Choose a plan and enter your details

  5. Make a payment for your chosen plan

  6. Done! Your SIM should activate in just a few minutes, but could take up to 2 hours.

    We’ll send you an email and a text to your SMARTY SIM when your SIM is activated.

That’s it 🙂

Ordered direct from our website?

If you bought your SMARTY SIM through our website, then follow these steps to activate your SIM instead.

Having issues activating your SIM?

If it’s been more than 2 hours and you’re still having issues, follow these steps to troubleshoot the issue you’re experiencing.

Want to keep your old number and bring it over to SMARTY?

Follow these easy steps to transfer your previous number. We’ll also close your account with your previous provider for you as part of that process.

Want to cancel your old number with your previous provider?

If you’d like to take away the hassle of talking to your previous network provider, we can terminate your old phone number and the service with your former provider for you. Simply follow these steps to request a STAC and cancel your previous service. Only continue with this if you’re ok with letting go of your old number as you won’t be able to get it back.

Don’t have a SMARTY SIM yet?

Check out our plans on smarty.co.uk and order a SIM online, purchase one from a participating retailer or directly through our App.

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