If you'd like to leave SMARTY, we'll be sorry to see you go.

Make sure that you don't have "Auto-renew" (automatic payment) selected in your Payment Settings and, if you need one, you can request a PAC code from your SMARTY dashboard. Just log in, click on the menu icon, select Account settings and the rest is easy.

You need to be logged in for this link to jump directly to your settings

You can also request a PAC code via SMS, just text PAC to 65075.

If you want to request and receive your PAC via phone, you can contact our web-chat team and request a call-back, where we'll be happy to help. Alternatively email us at team@smarty.co.uk

Remember that if you leave us and you don't use up all your data in your final month, you'll lose any potential data discount if you're on one of our money back plans.

Returning to SMARTY

If you'd ever like to return to SMARTY, we'd love to have you back...

However, please note that you can't currently open up a new account with the same email address that you previously used with us.

So, just use a fresh email and you'll be good to go again.

Did this answer your question?