Network and service

Network upgrades, WiFi Calling, and troubleshooting network related issues.

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19 articles in this collection
Written by Poppy, Liz, Casey and 2 others

Network

What network improvements have been made at SMARTY?

Here are all the details on network improvements at SMARTY.

Written by Poppy
Updated over a week ago

Which devices are compatible with SMARTY’s improving 4G network?

Find out if your phone will benefit.

Written by Ameya
Updated over a week ago

Free Wi-Fi on London Underground

Stay connected underground at over 250 stations

Written by Poppy
Updated over a week ago

What bandwidth and spectrum is available on SMARTY?

Learn about the difference between 3G, 4G, 4G+, VoLTE, and L-Band.

Written by Poppy
Updated over a week ago

Mobile and Broadband Estimated Maximum Speeds

The estimated maximum speed that the SMARTY Network (powered by Three) will support

Written by karen ryder
Updated over a week ago

Switching off 3G

Learn how saying goodbye to 3G affects you

Written by Casey
Updated over a week ago

Sunsetting of 2G and 3G

Find out how the government announcement will affect your service

Written by Ameya
Updated over a week ago

WiFi Calling

What is WiFi Calling?

Here’s the lowdown on what WiFi Calling is and why it’s great for keeping you connected

Written by Poppy
Updated over a week ago

How do I use WiFi Calling?

Everything you need to know about setting up and using WiFi Calling.

Written by Ameya
Updated over a week ago

Which devices are compatible with WiFi Calling?

To use WiFi Calling, first, you'll need a compatible mobile device.

Written by Casey
Updated over a week ago

Tips for using WiFi Calling

Info on using WiFi Calling while abroad or in public hotspots, and WiFi requirements for getting the best call quality.

Written by Poppy
Updated over a week ago

My WiFi Calling is not working

Steps to help you troubleshoot WiFi Calling

Written by Poppy
Updated over a week ago

Network troubleshooting

Network coverage

Discover why the SMARTY network is so powerful.

Written by Poppy
Updated over a week ago

Signal issues and dropped calls

Find out how to resolve problems with your service.

Written by Ameya
Updated over a week ago

Planned works

Written by Liz
Updated over a week ago

5G

Am I 5G ready?

Here’s how you can access our 5G network.

Written by Casey
Updated over a week ago

Which devices are compatible with 5G?

To use our 5G network, you will need a compatible device.

Written by Casey
Updated over a week ago

5G FAQ's

Got a question about 5G? You’re in the right place.

Written by Casey
Updated over a week ago

eSIM

SMARTY and eSIM

Written by Casey
Updated over a week ago